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Samsung"s phone tech help was A + had problem cleared up in less than five minutes. Had a minor problem getting TV set to recognize our DVD player. Delivery driver was first class. Picture quality is out standing. Sound from internal speakers is fine. Brought set into house and unpacked set as advertised. Even when viewed from a slight angle picture quality is very good. Driver powered set up before having me sign delivery bill.Samsung LN37A550 37-Inch 1080p LCD HDTVHook up to satellite receiver was very easy.
While it worked - it was beautiful. Amazon's inhouse complaint handler agreed that a new replacement TV was in order.Within 3 days of contacting the Amazon folks - the new TV is already in transit to me.I can NOT say the same thing about the Samsung warranty folks.They seemed "programmed" to say only -- "Your set is under warranty, we will repair but not replace unless it can't be repaired".That is NOT what I wanted to hear.Thankfully -- Amazon saved the day and stood behind the concept of CUSTOMER SATISFACTION.I remain a happy Amazon customer - but will wait to see how long THIS set runs before failing. Quality control on the Samsung line is poorer than expected.My 37" 1080p LCD functioned for a total of 2.5 weeks and then the screen went BLACK.A conversation with the hardly interested folks at Samsung Warranty Service -- really thrilled me when they said my TV was still in warranty --- OH JOY.They informed me that based on the flashing red power light - that the critical internal "bulb" had burned out and needed replacement.However -- they said that our "local service" facility would call me "sometime" after next Monday to schedule service.If this is the kind of quality or service you anticipate after purchasing a $1,000 TV --- be my guest.I've contacted Amazon to pursue the option of returning this LEMON for a full refund.I'll post again to pass on the status.-----------------------------------------------------------------Oct. 08, 2008Bingo. Time will tell.
Since we have only had this TV for about two months though, I will have to post an update with a little more time under the belt in regards to use, but I can honestly say so far this TV is Great. It is fairly light (we have it hanging from a wall on a mount with an arm so we can move it to point at different areas of the room), the 120Hz feature does make a difference watching HD sporting events - we love it., 1080p looks amazing using this TV, and overall you couldn't ask for more simplicity in regards to mounting it. We recently purchased this TV to replace an older less impressive LCD TV, and what a difference. It looks like it'll mount to pretty much any mount out there right now. Plus, the setup menu has more options than most people will ever need (different settings for the speakers depending on use as well configurable options for the network link, etc). The clarity and color on this TV out of the box is excellent (though I will tune it in more with HD Essentials), and the options available for connectivity is impressive. Overall, we give this TV a 5 out of 5 but what else do you expect from a Samsung.
The picture is great. the sound a little bit tinny. the delivery service reliable and on time. After much research (Consumer Reports, Amazon, Best Buy) we absolutely got the best bang for our buck purchasing this through Amazon. Trust the other reviewers. An excellent product all around.
My only disappointment is the poor sound quality of the TV speakers. Samsung was better in specs and performance than the equivalent SONY at a cheaper price so my decision was easy. I have always owned SONY TV's so switching brands was a big deal for me. I looked at spec's for all of the current major brands and went to my local big box electronic store to evaluate their performance. I have it integrated into my home theatre system so it is no problem but stand alone, the TV speakers are poor.
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