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In the end, we were told by Toshiba's supervisor (Dave Thomson) that this was their final decision.to just continue to keep trying to fix an inferior product with no hope that it may get fixed. Then, she overheard one of the numerous heated discussions between my husband and Toshiba. In the end, with no return of her original tv and the numerous phone calls to/from Toshiba, my daughter finally got the clue and realized Santa doesn't exist. Thanks Toshiba.
Toshiba has sent out part after part after part.spending more in shipping and parts I'm sure than we actually paid for the tv. FYI.When we purchased the tv, it was not made clear to us that it would be outdated within 14 months with the switch to digital. Every time my husband called, we were told the issue would be "escalated". We would have to pay at least $80 in service repairs. GIVEN HOW TIGHT CONSUMERS' WALLETS ARE THIS SEASON, I HOPE PEOPLE LOOK PASSED YOUR BRAND AND SELECT A BETTER CHOICE. We were told by Toshiba that the tv was under full warranty for parts and service. Now they are shipping out their 4th part.and we still have no tv and it's November.
She told me to send it back to Santa, so off it went to our local authorized Toshiba repairman, as you cannot return these items to Amazon after a certain period of time. The part that was supposedly broken was out of stock. The representatives are scripted and said whatever they could to passify us. MAY NO PARENT EVER RELY ON YOUR PRODUCT AGAIN. By the time we get the tv back, if we get it back, it will no longer be under warranty. My daughter got so upset that Santa didn't return her tv that we had to buy her another tv a few months ago.
THE TECHNOLOGY IS LOUSY AND YOUR CUSTOMER SERVICE IS AN EMBARRASSMENT. We bought a TV/DVD combo from Toshiba as a gift from Santa last year for my 8-year old so that she could watch her Full House and Lizzie McGuire movies on it in her bedroom. TOSHIBA DOES NOT STAND BY THEIR PRODUCT AND DOES NOT HELP ITS CUSTOMERS. Unfortunately, after 4 months, the tv's picture stopped working. NOTE: the Toshiba representatives were rude and their supervisor (Dave Thomson) was scripted and condescending. The repairman said no.
Well, it's been six months and we have yet to see our tv. Happy Holidays from a very dissatisfied customer.
When you press "mute" it mutes 1/2, then you have to press mute again to mute the sound all the way. Nice TV, but muting feature is poorly designed and I am returning my unit. This is a standard feature (not a service issue) and it cannot be altered.
The speakers could be better but chances are you are going to be viewing this TV from close range so you'll be fine. Others have complained about the volume. The sleep timer is a nice touch. I have no negative comments about this TV. The DVD player plays flawlessly and I have to admit it's looks cool sliding the DVD into the side. I wish it could be a little bigger but that was a hundred bucks more. The picture looks great right out of the box. As always, Amazon free shipping was quick and painless.
Toshiba 19LV505 19-Inch 720p LCD HDTV with Biult-in DVD Player Excellent smallish LCD TV/dvd combo for kitchen, bedroom, or anywhere that you don't want a mammoth screen.Terrific picture quality, easy operation, reasonable price, fast delivery time. Very happy w/ this product.
I got this tv yesterday for my bedroom.the sound is fine for a room that is 300 sq feet.picture is really clear even though I don't have the HD box from the cable company. I'm loving the divx support through the built-in dvd player, and the fact that one remote does all.
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