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I've not answered phone calls because of this.be warned. While this player has its' share of flaws; it's not a bad purchase if you're looking to lose your Blu-Ray virginity. Pro:-Get into the beautiful quality of Blu-Ray for a cheap price.-Good looking upconversion of standard DVD's up to 1080p.-Can program your speaker setup in the settings making for more accurate sound straight from the horses' mouth (as opposed to your receivers' encoding)Con: -The load time is fairly long for Blu-ray discs (1 minute+); but you must ask yourself; is the extra 30 seconds saved w/ a premium model worth the extra $100+ you'll pay.-HOWEVER, if paused more than a few minutes, the video stops meaning you must reload it again which can be especially painful if it's a Blu-Ray (1+ minute of loading time). I'll likely upgrade in a couple of years when my salary is a bit higher, but I have no problem with this as a part of my home theater.
For example, after placing a request for firmware update version 1.9, I am still waiting 17 days later, and it took them over 7 days from the date of request just to get it in the mail. However to accomplish this, you'd better have burner software compatible with the format required on your computer, such as the complete and current version of Nero, otherwise you can't burn the files onto the disc in the form necessary. However, as "HD Guy" states, it's incredibly slow to load, which I could live with, were it not for the repeated problems encountered every time a new firmware update is issued. And they send it via the slowest snail-mail possible -- 7 to 14 business days -- in order to save postage.So, between the player's inconvenient glitches, thoroughly discussed by HD guy and others -- and lack of prompt customer service support, I would not recommend buying this player, unless you don't mind sitting around a lot with movies you can't play while you wait for Samsung to get around to mailing the latest update. Yet, even if you can do this, to date I've been unable to get my player to accept the downloaded ISO files from a disc following the manufacturer's instructions, either online or over the phone.
This has forced me into having to rely upon Samsung to mail me the firmware updates on their own discs, a process that's proven far from expeditious. Clear and easy to follow instructions are provided at their site. I have no complaint with the viewing experience of Samsung's BD-P1400: it's excellent. Sounds great, right. As for me, tomorrow I'm taking my player to have the latest firmware update installed by the folks at Best Buy, who for the moment are extending me far more customer service than the manufacturer.
Provisions have been made by Samsung to download and install new firmware updates by burning the firmware onto a CD or DVD-R from your computer. According to them, I'm not alone when it comes to this player.
After two firmware updates it still didn't work, so I sent it to the shop in NJ where they fixed the problem. I've been on the phone with technicians 10 times and all have agreed that they provide more technical support on this product than any other.
It worked well for 90 days, now won't play Blu-Rays at all. so, once again it's back in the shop where they have ordered parts and I'm waiting to see if they can fix it.
Being a huge film buff, I was excited to finally upgrade to Blu-Ray and collect high definition titles. It's loud, slow, unreliable and a major disappointment.
What a disaster it's been since buying this product. Literally, from the first day, I had problems with skipping, pausing and not playing Blu-Rays.
Save yourself the headaches and frustrations and do not buy this player.
Don't let the comments about it slow start up worry you, it goes really fast after the first insert.- Mine start up so fastly that I hardly notice it now.- It never hung up on any disk (I have about 40 blu-rays).- It upconverts standard dvds superbly.- Update was easy and to minimize complications, connect the ethernet cable directly from the modem to the player (don't connet from the router) this help the player recognize the modem and it ip,subnetYou don't need those expensive players to enjoy blu-ray, as for me I went for the cheapest and I'm still happy. 1. I decided to buy this player even after hearing the horrible reviews I red online. I bought it because it was less expensive, but after getting my hd tv I finaly felt that I have spent my money wisely. always check for a firmware after a month or so.
I've got the most current firmware and still some bluray discs just won't play. A minute plus for non-bluray discs. However, this DVD player is so horrid I felt obligated to leave a review.I don't have much to compare to for bluray, but the playback is clear the sound is good, and the user interface is good. Sometimes you can eject and re-insert the DVD and it will work, but that's nearly a five minute process by the time you get the disc out and reloaded.I can't express how frustrating this player is to use. And at least twice as long for bluray discs.
When ejecting a disc it can sometimes take 30 second for the player to process the eject request. This player loads horribly slow. So, I usually don't leave reviews. I mean really, really slow. I am probably going to have to breakdown and by a new one.
But that is where the good ends. I just hope whomever I sell the used one to doesn't read the reviews for it.
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