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About 3 weeks later we went to watch another movie and the unit was dead. a couple weeks later.again, no power.unit was dead again. My issue is with Denon not caring that I paid a very high price for a product based on their reputation for building great quality product, and then not offering me anything but another 6 week plus wait to use it again. So in about 6 months I was able to view 3 movies and the unit died twice. I have a Monster Power 5000, so I know it's not a power surge problem.
Their rep just didn't care. We don't watch many DVD's, so it was about a week before we used it.it was a great unit.for a total of two movies. I live in Arizona. I can forgive that. I asked if they could refund my money, or at least allow me to exchange it at a local authorised dealer.the answer was a resounding NO. I called Denon again, after emailing them and getting no reply in over a week, and they told me I could send it in again. send it in or we won't help you.
My issue isn't so much with quality, the unit was fine.all three times it worked. I told them the unit was obviouisly a lemon, the reply was "we never said our units were perfect". Then, after being out of town for two months we sat down and watched a movie, worked well. I purchased my 1940ci in November of 2007. Things happen in shipping. I contacted Denon who had me send it to thier repair facility in New Jersey. Over 6 weeks later I received it back with a repair tag that said there were two loose solders.
I'll go back to my Pioneer Elite products.I have had them for a long time and only minor problems there.
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