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I contacted them and they sent a box with packing materials, return labels with prepaid shipping. I had a new tv within the week. I've had this tv for over a year and love it. I love that I can watch dvd's or listen to a cd in my kitchen or when we have company, I can pop in a cd or an SD card of family photos and have a running slide show. I has a nice handle on the back for when we use it in our camper. I will say that it is my second tv- the first one had problems after about 8 months and Audiovox customer service was terrific. Just a great little tv.
We finally went to Best Buy so we could look at the actual picture and bought one we were satisfied with. Thank goodness for Amazon. (Amazon didn't have the model we liked).
We returned it and within a few weeks had a full refund, including the return shipping. I would recommend that if you are going to buy a TV, particularly LCD, to check it out in person and see if you can order it from Amazon. We hooked this up and it worked for a day although we wern't happy with the picture.
It may have been something we changed by mistake but not only was there nothing to be found in the instruction book but no phone number to call for help. I thought maybe I could adjust it but the next day we had sound and no picture. We tried everything to try and get the picture back but even the DVD wouldn't work.
There seems to be a lot of variation in picture quality, especially in the smaller size.
Connections are labelled clearly in the back.Only a couple of pet peeves (not dislikes, but little irritants): The power supply (what gets plugged into your wall outlet, which is a two-piece cord that has the actual power supply, or little black rectangular box, between the TV and the outlet) got very hot after about an hour. I initially thought that the DVD player or the TV was broken because the DVD would not open, but then I pressed "DVD" on the remote and it opened fine.
This is a common occurrence with a lot of electronic equipment, but this one seemed a little hotter than others I've had). Pet peeve #2: If you want to load a DVD, you first have to press "DVD" on the remote--even though there are buttons for play, pause, FF, Rewind and Open/Eject on the side of the TV.
I bought this for a family member recently. The remote is pretty simple, but it still takes some getting used to, so read the manual, which, by the way, is quite slim.Also, the TV comes with a car cigarette lighter adapter ().
Never heard of Audiovox, and I was also worried that it would be a headache to set up, especially with all the hype about HDTV and the various connections and adapters needed. But this was TV was a delight to receive because:1) It is light and therefore easy to pick up, set up and adjust 2) It can be wall mounted, and its lightness won't tax your drywall3) The remote is small and quite easy to use4) The quick reference sheet + full manual are very easy to understand5) Plugging in (cable/coaxial and the power cord) was a breeze6) Picture was very sharp, even though the screen is on the small/medium side (but the person I bought it for needed something of this size)7) DVD player was simple to understand8) Many other features and connections are available, if you want to hook up a PC, VCR, camcorder, etc., or go whole hog with all the HDTV accessories.
Maybe this was designed for limos, but I guess you would mount it in a big car if you had the room (but what a drain on our battery if you did).
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