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Has a built in digital TV tuner and can pick up digital over-the-air television. Playing of DVD'sis great using the HDMI connection. Does everything it was supposed to do and then some. It's a great value for it's price.Don Maffitt
Great job of engineering. Holds all imformation after powerfail so you don't have to spend 15 min reentering everything.
I phoned to check on that and was told that "Philips reserves the right to replace defective products with repaired replacements" instead of the new one I was promised. Waited and waited again. These things happen. Except it was not a new replacement but a repaired unit. They sent it to the wrong address in the wrong state and it was returned by the shipper.
Never bothered to contact me. Called Philips again. And that's where the problem began. Called Philips Customer Service.
I had a fit, was transferred to a supervisor, and was assured that my new DVDR would ship promptly. And waited. They never received it. Now it needed to go back into processing and it would be another 10-15 working days before I receive it.
Where is my DVDR. Called Philips and was told they did receive it but now it would be 30 days before I received the replacement. I strongly suggested that they send it sooner.Bless Philip's little heart, they did send it sooner.
I was very impressed with recording quality of the Philips DVDR3505/37 until, unfortunately, it broke down and would not record anything. Philips did receive it. No problem, it was under warranty.
Called FedEx. I phoned Philips Customer Service Tech Support to report the error message and was told that it could not be repaired but, since it was under warranty, I could send it back (at my expense) and receive a new recorder within 10-15 working days after they receive it. Sent it back via FexEx ($58) and waited.
So, basically, my original could have been repaired right here where I live and I wouldn't have been without it for almost 2 months.Great product, but the usual crappy customer support.
It plays well, records well, and is easy to use (for me). The tuner works fine. No complaints. I would buy it again.
But soon we started getting a "Disc Full" error, even with a new disc in. It's VERY slow to operate commands or read a disc. It worked fine for the first couple of weeks and the quality was pretty good - though it certainly was not comparable to the original signal as some have stated. So I returned the device and got a basic DVD player for $47 that responds much, much faster than the Philips recorder/player. I've never seen a DVD player so slow to read data.Worst of all was the time record function. Then we picked up a digital recorder from our cable company that records 50 hours of video in HD quality to a hard drive and does SO MUCH MORE than the DVR and so much better. Or a disc would work a couple times, and then suddenly say the disc was full even though we had one 30-minute recording on it in SLP mode.I tried calling Philips customer service and was answered by a poorly-qualified customer rep.
After about 30 minutes of her trying to give me different advice (much of which contradicted the manual and didn't work), we were either disconnected or she hung up on me (I honestly believe it was the latter). I bought this at Wallie World for $167 and was disappointed immediately. Even entering the menu to select a recorded show to play takes too long. When you first load a disc it takes several minutes to format. When you record a program, it takes a minute or so to complete writing before you can access anything. Finally, TV viewing is fun again.
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