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Tech support is NOT a toll-free call. Spoke to tech support four times to get a resolution on the audio capture and they were not help. This product was never able to capture audio from VCR or digital video camera. Video was jumpy and not smooth. Find something else.
Horrible software - what looks like an easy plug and play product ended up being buggy and unable to deliver anything. After multiple discussions with their tech support (friendly yet ineffectual), numerous re-installs and upgrades, the product still wouldn't work, leading once to a total crash of my system.And before you ask, I am computer literate and run a new Dell Windows XP system with twice the recommended system requirements that the product advices.VERY DISAPPOINTING
If I'd done maybe 5min of research beforehand I would have discovered that a lot of others have had a bad experience with the software. However, if you actually want to convert that video into a DVD then you're in for a frustrating time. Complete waste of time. Sure it's cheap but how much is your time worth. I've got a decent system with core 2 duo processor and 2GB of RAM so I blame buggy software for the constant application lock ups (or the endless looping).
I eventually gave up and just tried to create iso files I could burn to DVD later and the software couldn't even handle that. Never a good sign. This is easily one of the worst products I've ever bought for my computer. I've already wasted an entire day on this lame product so I don't feel like going into too much detail but if all you want to do is capture video to your harddrive then this product works great. If you actually decide to buy this product make sure you can easily return it (like I did).
I should have known I was in for a long day when the installer hung on the 2nd disc and I had to download a patch from the vendor's website. I would pay five times what this product cost for something that would actually work.
I updated my drivers,uninstalled and then reinstalled. The only reason I gave it one star is because there isn't a negative star to give.I spent 3 days trying to make this thing work right and called tech support 3 times.still junk.The sound was out of sync and the picture jumps and apparently can't be corrected. Finally on the third call to tech support the tech himself told me that this was a common problem with this product.Don't waste your money nor time.
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