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Support is all but nonexistant even if you are willing to pay them what is demanded to correct problem in their software. The product has some glitches and is difficult to get up and running. I have however nothing but praise for the support I recieved from Amazon with my issues.
Right away I got an error message saying it could not be installed because it was not supported on a 64 bit system. Well, got my new computer yesterday, and went to install DNS. I bought DNS Preferred 9. Got it, found out my computer memory was a little tight to use it, so I put it aside and figured at least it wasn't wasted money, since I would be getting a new computer in a few months and would use it then. What a waste of a lot of money.
Their website was down when I received an email instructing me to go to the site for address etc so I called customer support. Received NO support from Nuance and to make matters worse, returned the program for a refund in August 08 but am still WAITING for my refund. The address I was given was wrong. I REALLY tried to make this program work because I type lengthy narrative documents. Quicker to type than use the program. Thank goodness I shipped it back via UPS BUT even though I have a date/time and the name of the person that signed for the product, and a written email from October that a check is being issued, my refund check still has not shown up. Just couldn't, no matter what I did I continued to have multiple multiple errors. Would never make another purchase from that company nor would I ever recommend them to anyone I know.
Product shipped quickly to the UK, but Microidea hadn't made any arrangements for paying VAT, so I was hit with a bill for £25 covering VAT and a special courier charge as well. To their credit, though, when I wrote to complain, they refunded me the £25.Then, when I tried to install the product, one of the files was corrupted, although that was (presumably) the fault of Dragon, not Microidea, and Dragon sorted it out quickly enough.
I write this after having purchased returned version 10, and thinking that possibly version #9 would work. Thank God I took the time to see what I would be getting into. Nuance - Help - Contact1 Wayside RoadBurlington, MA 01803United StatesTel: 781-565-5000Fax: 781-565-5001I CALLED nuance just to ask about their tech support options and was appalled at the lack of human contact. AS WAS SAID BY DEAN ESTUS OF GEORGE MICHAEL FAME: OH WHAT A WASTE OF TIME, WHAT A WASTE, HEAVEN HELP ME.
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