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The software is even worse. It just won't work in cabinets and through walls as advertised. There are no instructions and the manuals will not open up on-line and support is available only 8-5 Monday thru Friday, so when does a working person call. It's such a great idea, but it simply doesn't work as an RF device. I was very disappointed because I had high hopes and monster is well known company. Oh well, a $300.00 dollar lesson. It will work as IR device, but is much too expensive as a universal remote. Please don't but this product.
What you get is a quick start guide that could almost fit inside a CD jewel case. That is when frustration set in. It looks and feels like a quality piece of equipment. The guide has absolutely zero information about lighting control. The Omnilink quit communicating with the remote control because I pressed the connect button, go figure.As I tried to find answers in the supplied user guide and in the on-line software it became very apparent that Monster had dropped the ball.It took about an hour of trial and error to resolve the RF network glitch and the remote works great.
Unlike all of my home theater components the AVL300 does not come with a comprehensive user manual. Pretty good for the first day of ownership.The next day, I wanted to tweak some settings. I like this remote and it works very well. OOPS. Now that is pretty sad considering what you pay for this remote.
I set it up in about an hour and it worked without a hitch. If the supplied users guide was more robust and contained advanced information on setting up and troubleshooting a system I would have no problem giving this product a 5 star rating.I would recommend that if you purchase this remote control and have a problem that you cannot solve with the on-line troubleshooter the first time around, call the support line to avoid prolonged frustration.
While it may be somewhat pricey, it does everything it's supposed to do, and I finally put away 6 other remote controls. Not being a techno wiz, I had someone program the remote for me. What a joy to have this item on my theater armchair.
Everything is great after that. This is the only remote we use. We did not even look for a "one size fits all" because we thought we would have to spend a thousand dollars or more. A minor inconvenience when we think about all the frustration we experienced with the handful of other remotes. Be prepared to spend some time setting it up, but after all that, we have had only one issue with it: after we shut off the system subsequent to watching a DVD, when we go to turn the system on for just regular TV viewing, the right video number does not come on.
We then have to turn the system off and then turn it back on. We have now used it for 6 months and we love it. My husband and I were about going crazy with all the remotes. It is definitely user friendly. We simply have not had time to reconfigure the settings and after all the reviews regarding the customer service, I am very encouraged to contact them and feel confident that this minor problem will be fixed.
Low and behold, I found the Monster when I decided to shop for one to give to my husband for this past Christmas. I highly recommend this remote.
My family no longer uses it. I have been on the phone with support at Monster. I have programmed and reprogrammed this device to watch TV, DVR, DVD with a stereo for sound. They are nice but the problems do not get fixed. It works for awhile for some things and then other times it just doesn't turn the volume up, turn the TV off, etc. I choose the radio signal option instead of the infrared and it DOES NOT WORK with any consistency. After about 12 hours of time spent on it over a few days, I have come to hate the thing.
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