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Any movie that i burn from my computer the dvd player always plays it. When useing the dvd recorder especially when its vhs to dvd you must finalize it in order to get the disc to play in any other dvd player. I had this dvd recorder now for about 3 yrs i think & i never had a problem yet as far as recording anyhting. As far as the options that i use from this dvd recoreder it has it works awesome & im completely happy with this product. The only reason i didn't give 5 stars cause i haven use every option yet. That is recording dvd to vhs & vhs to dvd it works well actually great. When i 1st got it i call customer service they were great they showed me the 1 touch quick operation as far as recording & i never had a problem since then
I went to the website and looked through their FAQ - no answer to my problem. I called the customer service number for "White Glove" service as noted on the unit. I clicked on their email address - it came back undeliverable.
Number has been disconnected. I clicked on "Contact Us" and all that was there was an address. I purchased this item a couple of years ago.
It no longer works. Worked great out of the box. Today I went to record a dvd.
So, do not look for any type of customer support or service when purchasing any GoVideo product.
No longer in service. Called 1-800 number listed on thier web page. It worked fine for awhile-bought at Radio Shack. Recorder will now not reconize any disc-even ones it recorded. It was returned as a non valid address. Radio Shack has no answers and no support from what might be a dead or should be company. Sent e-mail to customer service listed on their web site. Rated Company one star because there was no option for minus stars
Please wait a moment." Well, that moment has been 1 week now. displays "Recording file information. I called technical support 4 times & emailed them with NO RESPONSE. I tried copying home videos from my Sharp Digital Viewcam. The front panel display reads "Write File" & the T.V. They use the term "White Glove Customer Care." Maybe they use their "white gloves" to @#$.#@$ their customers. The GoVideo DVD recorder + VCR won't eject my DVD & none of the options from the DVD recorder + VCR or my television will work since I began the copying process. Looks like I've been ripped off.
The "copy protected" seems to be a favorite excuse for not working. Wish there was a zero minus catagory for this useless component.
It also indicates everything is working fine; shows the titles, etc., but then gives a message when you attempt to replay that nothing is on the DVD, or it needs to be finalized, or some other reason, however, nothing you do regarding finalization or any other remedies make a difference. Save your money, time, and frustration.
I bought this unit about a year ago and have gotten about 4 DVDs recorded. My sister-in-law bought the same unit and has exactly the same problems.
Even those don't play sometimes. This machine will give you messages that, "this video is copy protected and cannot be duplicated", even though it may be a VHS tape that I recorded from my video camera 30 minutes prior.
Also forget tech support.
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