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At exactly 13 months the unit stopped working. Xact customer service informed me they were no longer responsible for the unit. Before buying this product search the web and you will find many "13 month" stories. I love satellite radio but I would be cautious about buying an Xact unit. Xact products carry a 12 month warranty. Instead, I would suggest buying directly from Sirius.
My second one worked for 6 weeks. After wrangling with their horrible customer service staff for countless hours, they finally replaced the unit after more than a month. Unfortunately, it is not. I bought the Xact unit in June 2005 and it worked marginally at best until early September 2005 when it completely stopped working. I can say with all certainty that this is the worst product I've ever purchased and the worst service I've ever received.
The products are poor, the repairs are poorer and the customer service is non existant. DO YOUR HOMEWORK BEFORE BUYING FROM THIS COMPANY. They will not refund anything, even if your product dies twice in the first 9 weeks.
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